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Why Most Companies Overrate Their Own Customer Experience

The Sunny Ray Show · 30:50 · Streamed Jul 31, 2026
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What we talked about.

This episode of The Sunny Ray Show takes on a claim its title states plainly: most companies overrate their own customer experience. It streamed live, and the full write-up for this page depends on a transcript that is not ready yet.

Why most companies overrate their own customer experience.

This episode just streamed, so captions are not available yet. The full synopsis and Q&A land on this page once the transcript is ready.

Customer experienceCXBusiness strategy

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